Since our company began almost 15 years ago we have been recognized to provide one of the best warranties in the industry.
All Kamisori shears are covered under our lifetime warranty unless specified otherwise. We will repair or replace any shears that we find are defective or malfunctions. Please note normal wear and tear, sharpening, and abused or damaged products are not covered. Shipping and handling both ways must be covered by the customer and is not the responsibility of Kamisori.
1-Year Drop Protection:
We know you want to protect your investment. All Kamisori shears from our 'Main Collection' comes with 1-year complimentary drop protection. In the case you accidentally drop or damage your shears, we will repair or replace your shears with the same model.
30-Day Satisfaction Guarantee:
Since our company began almost 15 years ago we have earned a positive recognition for our customer service and warranties so you are in good hands. However to take advantage of our return policy you must understand and accept our return policy. Returns are accepted within 30 days of purchase. The product(s) must not be damaged or show signs of excessive wear or abuse. If any product(s) is being returned an email must be sent to us prior to returning it so we can reply back with return instructions along with a return authorization number if need be. All orders MUST be shipped back and received within 30 days of purchase in order for us to issue a refund or exchange. This is non-negotiable and Kamisori reserves the right to make the final call. This means we must have the returned shipment back in our facility within 30 days of order purchase date.
PLEASE NOTE: Clearance Items(Specials), Trade show purchases and all accessories are FINAL Sale. No refunds or exchanges are permitted.
For warranty claims, please email our customer service team at: email@example.com with your Order Number and the name your order was placed under. The customer service team normally responds in 1-2 business days. In the case reply is not received in a few days, please check your junk mail folder.